Refund Policy

All merchandise is made to order, so we don’t offer refunds if you change your mind. But, if you receive an item that’s “not quite right” (faulty or damaged), please email us with the details and we’ll gladly refund the full purchase price, in addition to rueing the day it was made.

We know that life sometimes gets in the way. So, if you’ve purchased a Not Quite Write Prize Entry Ticket and you’ve changed your mind about entering, we’ll gladly refund the full ticket price provided you give us 24 hours notice before the competition commences. That means you need to email us before 12pm midday 18 January 2024 (AEDT) to arrange your refund. After this time, all ticket sales are considered final, and no refunds will be issued for any reason including change of mind or a failure to submit on time. If you fail to submit on time and you have purchased an optional feedback add-on, you may still send us your piece for feedback within the judging window, however it will not be eligible for the prize.

If you’ve purchased Personalised Feedback or On-Air Feedback and you’ve changed your mind, we’ll gladly refund the full purchase price provided you let us know before the competition deadline. That means you need to email us before midnight on 21 January 2024 (AEDT) to arrange your refund. After this time, all sales are considered final, and no refunds will be issued for any reason including change of mind or a failure to submit on time. If you fail to submit on time, you may still send us your piece for feedback within the judging window, however it will not be eligible for the prize.

Please note that personalised feedback is entirely subjective and there’s a risk you won’t like what you read or hear. If this happens to you, you won’t be eligible for a refund. Instead, we encourage you to perform in a ritualistic “cleansing” ceremony during which you curse the judges to bi-weekly stubbed toes for all of eternity. It’s only fair.

If you have questions about any of the above, please email us. We’re real humans and we aim to please.